Frequently Asked Questions

🚚 Shipping

How long does shipping take?

Standard shipping typically takes 7–14 business days depending on your location. Express shipping options are available at checkout.

Do you ship internationally?

Yes, we ship worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your parcel in real time.

↩️ Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in the original packaging. Please contact us before returning any item.

How do I request a return or exchange?

Please email us at our contact address with your order number and reason for return. Our team will respond within 1–2 business days with further instructions.

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked service for all returns.

💎 Product Care

How should I care for my jewellery?

To maintain the beauty of your piece, avoid contact with water, perfume, and harsh chemicals. Store in the provided box or a soft pouch when not in use. Gently wipe with a soft cloth to restore shine.

📦 Orders

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible, as we are unable to make changes once the order has been dispatched.

My item arrived damaged. What should I do?

We are sorry to hear that. Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or full refund promptly.